Are you one of those people who don't really love phone sales and cold calling? Are you also really scared in advance of experiencing that the conversation – when you have finally pulled yourself together – does not get going, and you only hear excuses as to why they don't talk to you now [...]
Suppose a professional matter is very close to your heart. You really want to convince your supervisor of this. They have prepared intensively for the appointment. Their chain of reasoning is firmly anchored in their brain so that they can get started at any time. Finally, you are called to the boss. You are bursting with excitement to present your great idea [...]
Your corporate identity is recognizable in image and sound: It consists of the facets of design, wording, communication, culture and behaviour. In the best case, it results in a harmonious overall picture. It reflects to your employees and the public how you see yourself as a company. How do you get a coherent CI? You define the logo, fonts, tonalities and visual languages. [...]
Such a pleasant voice! Haven't you thought that before? Several studies show that most people find full-sounding voices in the medium pitch pleasant and seductive. Not only are voices that are too high and shrill less popular, but also growling, low voices end up at the lower end of the [...]
Especially where the sales knowledge is great and the sales process is perfectly declined, there is often a serious problem: the voice unconsciously sends disturbing signals. Because even if the words are well chosen and rehearsed, many salespeople do not notice that their voice sends a completely different message. Double messages through unconscious signals of the voice [...]
The telephone is and remains one of the most important means of communication and thus the business card of the salesperson or the company – both to customers and business partners. Certain rules are self-evident: 1. never take the customer's statements personally, 2. ensure a quiet environment when talking on the phone, and 3. use a headset – especially [...]
"I switch off when I hear this voice!" Do you know this? Curious, you have clicked on a video on a website that promises you instructions for use or an explanation of a product. The shot is well done, the first pictures promise an entertaining two minutes. But then ... - the voice! You can clearly hear that this is "home-made", someone [...]
