Are you one of those people who don't really love phone sales and cold calling? Are you also really scared in advance of experiencing that the conversation – when you have finally pulled yourself together – does not get going, and you only hear excuses as to why they don't talk to you now [...]
Suppose a professional matter is very close to your heart. You really want to convince your supervisor of this. They have prepared intensively for the appointment. Their chain of reasoning is firmly anchored in their brain so that they can get started at any time. Finally, you are called to the boss. You are bursting with excitement to present your great idea [...]
I hear the message well ... but I lack faith Convincing is not only the order of the day in politics. More and more often, the public perception is less about the "what" than about the "how". signals of body language, facial expressions and especially the tone of voice and the use of the voice [...]
Especially where the sales knowledge is great and the sales process is perfectly declined, there is often a serious problem: the voice unconsciously sends disturbing signals. Because even if the words are well chosen and rehearsed, many salespeople do not notice that their voice sends a completely different message. Double messages through unconscious signals of the voice [...]
The telephone is and remains one of the most important means of communication and thus the business card of the salesperson or the company – both to customers and business partners. Certain rules are self-evident: 1. never take the customer's statements personally, 2. ensure a quiet environment when talking on the phone, and 3. use a headset – especially [...]
When two proven experts talk about a topic, a lot comes out for you: plain language. Clear messages. Actionable practical tips. Stephan Heinrich, the "listener among sales trainers", conducts exciting and highly informative interviews with industry giants such as Walter Zimmermann (winning price discussions), Prof. Dr. Niels Brabandt (sales management), Tim Taxis (cold acquisition), Stéphane Etrillard (sovereignty), Andreas [...]
They are often called "reporting formulas", the first words on the phone. And that's how they usually sound: impersonal, formulaic or even worse, incomprehensible. In today's audio tuning tip, I'll explain how to make the first few seconds on the phone better. How to report clearly and relationship-oriented on the phone and thus give your conversation partners a good introduction to a [...]
"I switch off when I hear this voice!" Do you know this? Curious, you have clicked on a video on a website that promises you instructions for use or an explanation of a product. The shot is well done, the first pictures promise an entertaining two minutes. But then ... - the voice! You can clearly hear that this is "home-made", someone [...]
