Überzeugen statt Überreden – entdecke, wie du mit Stimme, Haltung und klugen Fragen Wirkung entfaltest, ohne Widerstand zu erzeugen. Lerne, wie kleine sprachliche und körperliche Veränderungen aus Druck echten Dialog machen – und warum dein Tonfall entscheidet, ob Menschen folgen oder blockieren.
Cold calling is a challenge where the right voice makes all the difference. Learn how to avoid rejection by scoring points in the first few seconds with persuasive, voice-conscious communication and significantly increasing your chances of successful conversations and appointments.
The dangers of monologuing in customer conversations We have probably all experienced this before. You talk to a potential customer and realize that they are interested in what you have to say. So you keep talking... and further... and on. Before you know it, 20 minutes have passed and your customer is nowhere to be found.
"How do you use your voice on the phone in a targeted way to close more sales?" the experienced sales trainer Alberto Nodale asked me during the recording of an episode of my "Voice works!" podcasts - and elicits a whole range of practical tips from me. We talk about the most common mistakes people make in sales calls, answering a whole range of [...]
Convince effectively with suggestive language! This is how you use the power of language for even more results in your communication! Her linguistically convincing appearance is enormously important, especially in these critical times, in order to convince others of herself. Language has power! Whenever you present, present, sell or negotiate - the choice of your words disappoints or [...]
Practical tips for perfect communication from the home office "I didn't say that! What are you accusing me of!" - As if through a magnifying glass, small discrepancies suddenly emerge in exceptional situations in the home office and amaze us with dramatic effects. But where exactly are these proverbial pitfalls of the property, especially when it comes to phone calls and video calls [...]
Can the voice convince even when listening? Listening is not the same as listening! Many people are not aware that they betray their inner attitude during a conversation through the sound of their voice, even if they are not speaking at all, but listening! In this article you will read why the sound of your inconspicuous listening "Mmhm" unmasks your inner attitude and [...]
Use these door openers in telephone sales In the first part of this blog post on telephone sales, we looked at the hurdles you can expect when cold calling and what traps lurk in telephone marketing. You have realized that your voice and your way of speaking make telltale unconscious statements, which often significantly weaken your effect as a telemarketer in customer conversations. They have [...]
Have you ever thought about voice coaching? They resolve to get to the point faster next time. Or to speak more clearly. Or to deal with nervousness better. - And then everything is back to normal. With the right practical tips from the voice coach, you will learn in simple steps to strengthen your expression and [...]
They are often called "reporting formulas", the first words on the phone. And that's how they usually sound: impersonal, formulaic or even worse, incomprehensible. In today's audio tuning tip, I'll explain how to make the first few seconds on the phone better. How to report clearly and relationship-oriented on the phone and thus give your conversation partners a good introduction to a [...]
