Personal leadership skills can be experienced primarily in direct contact, i.e. in meetings, on the phone or in employee appraisals. The focus here is on trust and the communication of security (self-confidence: I am okay and acceptance of the other person: You are okay).

Now it's up to you to use these leadership situations profitably. This can only succeed if you provide a certain service to your listeners when speaking, because: There are 11 million information stimuli that flow into the organism every second – and only 40 of them penetrate into consciousness. So you see: the potential for distraction is great. What criteria does your brain use to select these 40 stimuli? It must be worth the effort and energy to open the filters for these impulses of all things.

Mental voice preparation: "People instead of things"

©Royalty-Free/Corbis

©Royalty-Free/Corbis

Have you ever noticed how significantly the tone of voice changes as soon as someone is no longer addressed as an "employee" or "customer", but very personally as a person? The voice sounds a little softer, fuller and rounder – an unmistakable signal. With the right attitude and a little mindfulness, you can set the course for success right at the beginning of a conversation or phone call. To get the conversation going, you win if you give your counterpart an advance of trust. He will certainly feel this inner attitude and be more open-minded himself.

How to prepare yourself vocally in a short amount of time to turn initial mistrust into trust and convey security:

  • First of all, check your attitude: Do you really want to have a personal conversation now?
  • Are you open and willing to accept your conversation partner as he or she is right now?
  • How do you sit or stand right now? Do you feel confident, active and ready for the conversation in your position?
  • Now nod to yourself and acknowledge the results of your preparation with an audible "mmmhh!" Pay attention to the pleasant sound of your voice. This way you can easily build on this euphony later in the conversation.
  • Their own safety is audible in the voice. Your voice gains strength and volume when you actively use your diaphragm. Activate your diaphragm by briefly vibrating a voiced "wwww!" between your lips several times. Give this "wwww!" short impulses, just like a bumblebee approaching and departing.

Next 3-step has proven to be particularly effective in the conversation:

    1. Start the conversation on the relationship level with a personal tone: "Welcome, thank you for complying with my request so quickly."
    2. Then clarify the important content and factual questions. Here, the voice may sound a little more factual: "The product tests are now complete. Unfortunately, the results are not as we imagined. The product still has significant defects, namely in ..."
    3. At the end, return to the personal tone. This allows you to build on the good relationship in the next conversation, because it is the last one to be remembered: "Thank you very much for taking the time for this important topic and for allowing us to discuss so constructively with each other."

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