Oh Lord, give me time to understand! Recently, I sat in a high-level congress. With equally high-level, impressive keynote speakers. Whereby impressive can be interpreted in different ways. Most of the speeches were great, exciting and inspiring. But then HE came. He, the "differently impressive speaker". He was quite impressive. Namely, through what felt like 6000 slides in 45 minutes, peppered with [...]
Recently on the ICE from Munich to Cologne. Every seat in the wagon is occupied. Passengers read, make phone calls, chat or work. Everyone is fully concentrated. The door of the open-plan car opens. The conductor appears. He stands quietly at the door. He looks over the whole wagon with a fixed gaze. With a firm footing and straight posture. A good one and a half [...]
Again and again, participants in my seminars and trainings ask me: "What about the well-known Mehrabian study? Is it true or not?" Since there are really many different opinions floating around here, I feel the need to explain this from my point of view: The formula of the US behavioral scientist Albert Mehrabian from the 1970s regarding the components of our [...]
They are often called "reporting formulas", the first words on the phone. And that's how they usually sound: impersonal, formulaic or even worse, incomprehensible. In today's audio tuning tip, I'll explain how to make the first few seconds on the phone better. How to report clearly and relationship-oriented on the phone and thus give your conversation partners a good introduction to a [...]
"I switch off when I hear this voice!" Do you know this? Curious, you have clicked on a video on a website that promises you instructions for use or an explanation of a product. The shot is well done, the first pictures promise an entertaining two minutes. But then ... - the voice! You can clearly hear that this is "home-made", someone [...]
