When I pointed out in my book "Secret Seducer Voice" the first attempts in Germany to release telephone account queries via voice recognition, it still sounded quite utopian. The British Barclays Bank has recently replaced the conventional security questions and PIN entry with biometric control when talking to customers on the phone. Customers are identified only by their voice for telephone inquiries. Bank [...]
Yes, that's right, there are many webinars – but this one is special: the year-end webinar of my friend and colleague Martin Laschkolnig. I have known Martin for several years now and he is an exciting and inspiring person, not to mention that he is a great speaker and fascinating thinker and expert in personal development. He represents, for example, the International [...]
One thing in advance: I strongly doubt the classic image that you have to be extroverted to become a good speaker. As in sales, the requirement profile "extroverted, big mouth, very word-oriented" etc. On closer inspection, today it is less about "beautiful speech", about "good speaking", than about measurable results on the listener or customer side. It [...]
If someone had told me a few years ago that there was a coach who helps people develop self-worth, happiness and satisfaction, I would probably have said: "Wow, interesting!" - and then spontaneously asked: "But can you make money with it?" If you look at the speaker, trainer, author and coach Martin Laschkolnig today, you are [...]
Again and again, some very peculiar studies are published about the polarity between male and female voices. Sometimes it is probably just individual aspects that appeal to the audience that are picked out and misrepresented. For example, most newspaper marginal notes with headlines such as "deep male voices are sexy" or "high female voices are love killers" are simply poorly researched or well invented. Whether men like shrill women's sounds even [...]
It was about ten years ago that in my Google research on authentic rhetoric at the time, a French-sounding name kept appearing among the first ten hits: Stéphane Etrillard. Curious, I first read a number of remarkable articles, then found the author, coach and trainer of French descent with the company headquarters in the picturesque Schloss Elbroich near Düsseldorf. Two [...]
It is often the first seconds of a sales pitch that decide on the successful outcome. They influence whether the customer opens his ear at all or immediately waves it off, saying that he has no more time now. Because the voice is a key stimulus in communication. No matter how cleverly the words are chosen, the voice makes it clear [...]
When I think of my fellow coach and speaker Zach Davis, the first thing that strikes me is a contradiction. A strange start for a colleague recommendation, isn't it? But I would like to explain it. It's about the different qualities of time: If I'm a coach working on a lecture with someone who [...]
We are looking for participants (coachees) for a WDR documentary in the series Menschen hautnah. It hurts: Not knowing what to say. No topic comes to mind. There is nothing you would like better than to talk to others, but there is this insurmountable hurdle. It is not only with strangers that people prefer to remain silent. You avoid your work colleagues, [...]
Pretty ambiguous, this question, isn't it? I almost joined in the praise of rhetoric - out of the very first reflex - to this question of a forum participant on LinkedIn without thinking. But then a second voice spoke up in me. As much as the rhetorical means of expression such as our language, voice and [...]
