The dangers of monologuing in customer conversations We have probably all experienced this before. You talk to a potential customer and realize that they are interested in what you have to say. So you keep talking... and further... and on. Before you know it, 20 minutes have passed and your customer is nowhere to be found.
"How do you use your voice on the phone in a targeted way to close more sales?" the experienced sales trainer Alberto Nodale asked me during the recording of an episode of my "Voice works!" podcasts - and elicits a whole range of practical tips from me. We talk about the most common mistakes people make in sales calls, answering a whole range of [...]
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It is often the first seconds of a sales pitch that decide on the successful outcome. They influence whether the customer opens his ear at all or immediately waves it off, saying that he has no more time now. Because the voice is a key stimulus in communication. No matter how cleverly the words are chosen, the voice makes it clear [...]
