Master objections: Discover how to deal with objections confidently through active listening, rhetorical echo and conscious body language. Learn practical techniques and valuable tips to clarify misunderstandings and promote constructive dialogue. Read now and take your communication skills to the next level!
Your customer crosses his arms, his facial expression betrays undisguised skepticism. You suddenly feel like you're talking against a wall - when everything was going well just now. Do you know the frustrated feeling when your customers or employees react to your suggestions and arguments with resistance? They seem to block your ideas without you [...]
They called me "Machiavelli" behind closed doors. How did this come about? In the eighties, I was the director of a theatre company. Cellar theatre, 200 seats, the audience flocked in droves. The artistic successes were great, the working conditions and salaries a disaster. And I had to make unpleasant decisions all the time. On stage I was [...]
Lecture at the Hamburg Voice Symposium 2019 12–14 April 2019 – the event for World Voice Day The voice as a key stimulus in customer conversations. The STIMMZENTRUM of the DEUTSCHE STIMMKLINIK in cooperation with the University Medical Center Hamburg-Eppendorf are organizing this event for the fourth time and hope for active participation by those interested in voting. On the weekend before World Voice Day [...]
